As per the recent Gallup studies, companies with high employee engagement perform better than their competitors by 147%. Sadly, 87% of professionals do not find their work appealing. In this article at Rhythm Systems, Tiffany Chepul discusses 9 great metrics to measure and understand employee engagement.
Increasing Employee Engagement
Companies are striving to improve employee engagement. With workplace becoming more diversified, it is imperative to understand if you are going in the right direction. Following are the 9 great metrics to measure and understand employee engagement:
- Employee Net Promoter Score: Fred Reichheld formulated NPS and described in details about the process in his book “The Ultimate Question”. Ask direct feedback from the employees. From 1 to 10, they must rate their likelihood of recommending a company job to their friends or relatives.
- Absentee Rate: If attendance is poor, that is a major red flag regarding bad employee engagement.
- Employee Retention: As truly put by Richard Branson, “If you take care of your employees, they will take care of the clients.” If loyal employees are leaving, find out the reason and work towards improving it.
- Productivity: Productivity will take a hit if you are not working on your employee engagement strategies.
- Employee Health: It is important to know how your employees are placed work-wise. With a super-green KPI, a resource is ready to take on more tasks or help others. A red KPI means the employee needs help as soon as possible.
- Glassdoor Rating: This site provides valuable insights into your existing employee engagement. Both the current and former employees are free to provide genuine remarks on the company on Glassdoor.
- Leave Usage: It is a good sign if employees take fewer leaves. However, the leaves help them to keep up their work-life balance. Too less leaves might mean they think you do not have able substitutes.
- The First 90 Days of a New Employment: If resources leave within the first 90 days of their hire, your employee engagement rate is low. With proper training and policies, you can match up to their expectations.
- Customer Experience: Find out how happy your customers are with your services. Improved employee engagement would mean your employees are aligned to your company objectives.
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