Where to Start Benchmarking Digital Workplace?

Those who wish to establish benchmarks for their digital work must assess the requirement, ability, and communication methods first. But how do these in-depth details work in establishing a digital workplace benchmark?

In this article at CMS Wire, Dom Nicastro explains how some insightful details can help you find the areas of improvement and signal the weakness to strengthen.

Fact Sheet

According to a Gartner survey conducted in the beginning of 2018, only 7 to 18 percent of organizations acquire the digital agility to adopt ‘new ways of work (NWOW)’ solutions like virtual teams and smartphone work. Still, the question remains unanswered, where to begin benchmarking? Here is some experts’ advice to get you started:

  • Identify Your Current Digital Efficacy: Benchmark the level of already digitized division first. Then figure out if the volume of staff is digitally exposed and what percent remains exclusively in the digital arena. Understand their workflow and how much time they spend on information gathering instead of easily accessing them from a data center. Post that, determine if there is a single source of data gathered for teams and projects. Also, ensure if you can track the work progress from front-line workers to the executive level to measure the impact of digitization on meeting strategic goals.
  • Analyze Communication Efforts: Getting a baseline understanding of your communication efforts is a cultural and technical need. Hence, keep a track of usage numbers, collaborative tools, the amount of time spent on dealing with communication-related matters. After that analyze your team’s communication habits. Even the weakest optimization of time spent on communication can open hours of improved productivity.
  • Determine Which Metrics Matter: Organizations are no more judged on the basis of conventional metrics like financial performance or product and service quality. They are mostly assessed on their relationship with their staff, clients, and communities alongside the impact they leave on society at large. So, get a clear picture of where you stand and where you have to reach.
  • Understand Work Patterns: Baseline the team and understand their work pattern and compare it with productivity. If the result is satisfactory then the current digital workplace is reasonable. But if the productivity is not up-to-the-mark then look for details of deficiency in the work patterns and aim for bridging the gap.
  • Define the Business Goals: No company should tackle digital just for the sake of doing it but to meet the business goals. Strong executive and leadership support are required to meet the end goals.

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