Transformation is as good for an organization as rest to body and mind. It encourages people to get personally involved in the process of transformation. Employee resistance is always directly proportional to the degree to which people are kept in the dark and out of the change process.
In this article at the Software Process and Measurement (SPaM) Cast, the author talks about the impact of transformation and good process.
What Does It Take?
Transformation demands constant efforts, resources, people, support, and the expenditure. For large scale organizations, transformation seems unpredictable, fickle, and irrational. Reason being that the culture of the organization comprises an interlocking set of goals, roles, processes, values, communication practices and so on.
The author suggests validating the value of agility and openness to transformation by giving its proof. The organizations need to measure the duration of accepting and implementing those changes. Here are a few factors to prove the probability of transformation:
- Better Outcomes: As per the backlog of organizational needs, delivering better outcomes and functionality is critical. A metric throughput provides better insight into the area and help in drawing a conclusion about whether transformation is good for the company or not.
- Fast Delivery: Analyze and measure the speed of executing an idea to get into the market or see if it may solve an internal business need or not. Measuring the success rate is the best approach. The metric cycle time talks about how stakeholders perceives time.
- Low Transactional Cost: The ultimate objective of every business is to deliver quality results at minimum cost. Be it writing a cheque or providing a budget for a project, the question remains how much will it cost? Cost per unit of work for commissioning and acquiring functionality answers this part.
- High-Value Work: Value signifies the intersection of doing the right work with the highest possible value to the business and the price it will pay. The dreaded ROI or ROA calculations hinder your way in this part.
- Delivering Quality: This part is best measured as the observed impact the product has on the users.
- Happy Stakeholders: The insight of customer satisfaction with the delivered functionality generated by metric net promoters reflect their happiness. The stakeholders are happy if all their demands are met within the promised period.
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