How to Manage Performance to Thrive Post-Crisis?

During this COVID-19 crisis, HR faces the challenge of being pulled in different directions – from crisis response planning to managing communications to maintaining continuity of business operations. Today, organizations must manage operations with minimal loss to sustain normal business flow.

In this article at MIT Sloan, Michael Schrage explains how companies must renovate their data-driven dashboards to inspire people and project teams better and promote positive outcomes.

How to Renovate Data-Driven Dashboards?

If you are deciding how to measure performance for post-pandemic success, here are some frameworks that will help you provide some guidance:

  • Is your performance review process fairly established?
  • Do you associate bonus payments for performance reviews?
  • Is a large part of your workforce still working?

If your answer is ‘yes’ for the questions mentioned above, then your organization is running close to business as usual. You might be able to schedule your performance evaluations as planned. If your answer is ‘no,’ then you must focus on iterative goal setting throughout the crisis. “Proactive enterprise communication is central to this cultural shift,” explains Michael.

What Should Leaders Do?

Must be Receptive to Feedback

Performance management platforms must facilitate ongoing feedback on professional growth, development opportunities, and feedback. Business leaders must ensure to define the feedback experience for their people. By doing so, leaders will develop a shared perspective on what performance means.

Must be Clear about Assessment and Development

Managers must be clear about the target performance assessment versus cultivating new skills and capabilities.

Must Encourage Transparency

Transparency is the foundation of performance culture. Recognize employees for their invaluable contributions to meetings. However, this demands a significant shift in data governance. Aligning feedback transparency to data collection must become a core cultural value and practice.

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