IT Metrics
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Analytics & Marketing Metrics
Optimize B2B Customer Experience with Support Metrics
In the area of business-to-business (B2B), customer experience management is as crucial as in the business-to-consumer (B2C). However, to please…
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Benchmarking
Stumbling Engagement Metrics? Poor Design is the Culprit
To analyze the progress of digital products, retention rate overpowers the rate of installation. High retention rate means a surge…
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IT Metrics
How to Measure Software Quality: 5 Quick Tips
When it comes to software quality, the ultimate goal is to prevent customers from coming back with bad reviews. It…
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Analytics & Marketing Metrics
Gain Competitive Edge in Business with CSAT Metrics
A happy customer is the lifeline of an emerging business. Customer satisfaction can spoil or improve the brand reputation in…
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Analytics & Marketing Metrics
What Are the 10 Go-To Metrics for New CIOs?
When new CIOs come onboard, they need certain metrics to understand the actual condition of the company. To enable digital…
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Benchmarking
How Supportive Is Your Help Desk? 5 Ways to Find Out
To know if your help desk is performing, look beyond best practices and software. Though these are important aspects, these…
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Benchmarking
4 Tips to Measure & Improve IT Service Delivery
With fast changing marketing dynamics and technologies, business priorities shift and new regulations are enacted. This may promote close monitoring…
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IT Metrics
Is Your IT Performance on Track? Check Out What’s Missing
IT performance soars high when ITAM, comprising IT management, governance, risk and compliance (GRC) tasks, is in a good shape.…
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IT Metrics
IT Metrics Truth that You Do Not Know
IT considers metrics to measure the expected outcomes of a project, product, or service. Leaders are spoilt for choice in…
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Benchmarking
How IT Benchmarking Can Improve Your Transformation Efforts
IT benchmarking provides valuable insight into your business efforts. The collection of categorized data allows you to analyze and guide…
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