Software Metrics
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Analytics & Marketing Metrics
Optimize B2B Customer Experience with Support Metrics
In the area of business-to-business (B2B), customer experience management is as crucial as in the business-to-consumer (B2C). However, to please…
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IT Metrics
How to Measure Software Quality: 5 Quick Tips
When it comes to software quality, the ultimate goal is to prevent customers from coming back with bad reviews. It…
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Business Metrics
Is Your Privacy Safe with Software Vendors?
Everything you do now goes to the cloud. Whether you save trip photos in Dropbox, ping on WhatsApp, like on…
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Benchmarking
3 Service KPIs Companies Should Be Tracking
Services team takes the centerstage for SaaS companies as they create products or provide services as per customer needs. Also,…
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Software Metrics
10 Software Quality Factors to Always Remember
Bad software is like a traffic jam—it is awful, frustrating, and inescapable. “Why can’t this program just work?!” is the…
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Software Metrics
A Refresher: 6 Types of Testing with Microservice Architectures
Working in a distributed system is going to affect how you approach testing. In an article for Business 2 Community,…
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Risks & Metrics Mistakes
7 Software Testing Metrics That Are Useless by Themselves
For metrics to be useful in any situation, they must always be established and measured from a perspective of, “You…
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Software Metrics
4 Competing Testing Techniques Compared
In a fine dining restaurant, you are presented with a lot of silverware. Any fork on the table will get…
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Software Metrics
How Will AI Change Software Testing?
Sure, a rogue AI might accidentally annihilate humanity eventually, but the time in-between then and now is looking pretty rosy.…
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Business Metrics
4 Steps to Execute a Successful API Strategy
McKinsey finds that upward of $1 trillion in global economic profit is “up for grabs through the redistribution of revenues…
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